Shipping policy

🚚 Order Processing (Automated Workflow)

All orders are processed through our automated system powered by Shopify, TikTok Shop, and Trendsi.

Processing timeline:

Orders are confirmed instantly after payment

Orders are routed via Silk Connector to our fulfillment partner

Fulfillment begins within 1–3 business days

⚙️ This automation ensures fast handling with minimal delays.

📦 Shipping Times (Aligned with Trendsi Fulfillment)

United States (Primary Market):

Standard Delivery: 5–10 business days

Total delivery window (processing + shipping): 6–13 business days

International Orders:

Delivery time: 7–20 business days

May vary depending on customs and destination country

📌 Some items ship from U.S. warehouses, while others ship from overseas suppliers.

🚀 Multi-Warehouse Shipping

Because we work with multiple fulfillment centers through Trendsi:

Items in the same order may arrive in separate packages

Each package will have its own tracking number

💸 Shipping Costs

Shipping rates are calculated automatically at checkout

Free shipping may be offered during promotions or on qualifying orders

📍 Order Tracking (Fully Automated)

Once your order ships, you’ll receive:

A tracking number via email

Real-time updates synced through our system

⏱ Tracking may take 24–48 hours to activate after shipment.

⏳ Delivery Delays

While our system is optimized for speed, delays may occur due to:

High demand (viral TikTok products)

Carrier issues (USPS, UPS, etc.)

Weather or logistics disruptions

Customs processing (international orders)

We monitor all shipments, but delays once shipped are outside our direct control.

⚠️ Address Accuracy

Please double-check your shipping details at checkout.

Orders are processed automatically, so changes must be requested immediately after purchase

We are not responsible for incorrect addresses provided at checkout

📦 Lost, Stolen, or Delayed Packages

If your package shows delivered but is missing:

Check with neighbors or household members

Contact your local carrier

Reach out to us for support

We’ll assist with claims where applicable.

 

🔄 Order Changes & Cancellations

Due to automated fulfillment:

Orders cannot be modified once processing begins

Cancellation requests must be made within 12 hours of purchase

📬 Customer Support

Need help? We’ve got you.

Email: tom.b@thisguysdigimarket.com

Brand: This Guy’s Digimarket